Shipping Policy

This policy is effective as of 27/08/2021.

  • The terms of this clause apply where you select to have your goods delivered to a specified address.
  • The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
  • Products may not be available for immediate delivery. Brobo Group Pty Ltd handling time is 1-7 working days.
  • Brobo Group Pty Ltd will use its best endeavours to deliver your order within any stated timeframes for dispatch, however Brobo Group Pty Ltd does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
  • Brobo Group Pty Ltd does not include insurance as part of any product purchased; this will need to be purchased separately to protect our customers from any lost or damaged goods. Brobo Group Pty Ltd does not accept liability for any goods lost or damaged in transit without insurance. Please contact us on enquiries@brobo.com.au to purchase insurance once you have placed your order. Please document your order number in email.
  • Brobo Group Pty Ltd cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
  • During “Free Shipping” promotions, terms and conditions may apply for free shipping to regional areas in Australia. Freight charges may be incurred for orders shipped outside of Metro areas.

 

Β